Return Policy
Return & Refund Policy
Return Eligibility
Time Frame
You have 30 days from your delivery date to request a return. We recommend reaching out sooner rather than later to ensure you have plenty of time to complete the return process.
Condition Requirements
To be eligible for return, your item must be:
- Completely unused and in original condition
- In its original packaging with all included accessories, manuals, and components
- In resellable condition (no signs of wear, damage, or modification)
Required Documentation
You'll need your proof of purchase, which can be your order number or receipt. Don't worry if you can't find it right away – we can help you locate your order information using your email address or shipping details.
Items We Cannot Accept for Return
While we accept most returns, some items cannot be returned for health, safety, or business reasons:
Used or Damaged Equipment
Once equipment has been used or shows signs of damage from use, we cannot accept it back for hygiene and safety reasons.
Clearance and Final Sale Items
Items marked as clearance, final sale, or deeply discounted are sold as-is and cannot be returned.
Custom or Special Orders
Products that were specially ordered or customized specifically for you cannot be returned since they cannot be resold to other customers.
How to Return an Item
Step 1: Contact Us
Email us at support@digiquips.shop with your order number and a brief explanation of why you're returning the item. This helps us process your request faster and provide better service.
Step 2: Get Return Authorization
Once we review your request, we'll send you return instructions including the return address and any special packaging requirements. Don't send anything back without getting these instructions first.
Step 3: Ship Your Return
Pack your item securely using the original packaging when possible. You're responsible for return shipping costs unless the item was defective or we sent you the wrong product. We recommend using a trackable shipping method for your protection.
Refund Process
Inspection and Approval
When we receive your returned item, our team will inspect it to ensure it meets our return conditions. We'll email you within 2-3 business days to let you know whether your refund has been approved or if there are any issues.
Refund Processing
Once approved, your refund will be processed back to your original payment method (typically PayPal). The refund will appear in your account within 5–10 business days, though it may take longer depending on your payment provider's processing times.
Refund Amount
You'll receive a full refund of the purchase price. Original shipping costs are not refundable unless the return is due to our error (defective or incorrect item).
Damaged or Incorrect Items
Immediate Contact Required
If your item arrived damaged or you received the wrong product, please contact us within 48 hours of delivery. Quick reporting helps us resolve issues faster and ensures we can work with our shipping partner if needed.
What to Include
When contacting us about damaged or incorrect items, please provide:
- Your order number
- Clear photos showing the damage or incorrect item
- A brief description of the problem
Our Response
We'll work quickly to make things right, which may include sending a replacement item, providing a full refund, or arranging for a return at no cost to you.
Questions or Need Help?
Our customer service team is here to help with any questions about returns, refunds, or exchanges. We're committed to making the process as smooth as possible.
Email: support@digiquips.shop
Phone: +1 (866) 501-8899
Don't hesitate to reach out.